Returns & Refunds Policy

Returning a Product

If you are not satisfied with your order, you can always return this to us for a full refund. However, the product must be returned in 30 days with the original labels intact and if possible in the original packaging and receipt. To ensure safe passage, Luvvey would recommend that you use a "signed for" service, for your own safe keeping we would also recommend keeping the receipt safe.

Returning a Faulty Product

Throughout the packaging and shipment process here at Luvvey we check all products for quality to ensure the product exceeds your expectations. If, however there is a fault, please email us or call 07584 052523 with the details of the fault, order date or number and name so we can either send a replacement or refund you.

Returning an incorrectly shipped item

If we have unfortunately shipped an incorrect item we will of course be happy to rectify the issue, either email us or call 07584 052523 with the details , so we can sort the issue promptly. Our returns policy does not affect your statutory rights. When returning goods it’s your responsibility to ensure the returned item reaches us safely and in good condition.

Please do not remove labels, and when trying on the products please refrain from wearing perfume or deodorant that may leave a scent or marks. By doing so may affect your return or refund.

Any items bought at our shows can only be exchanged for other goods or a credit note.

Returns Address :

Luvvey Ltd.
Beech Ave,
East Yorkshire
DN14 8LL
United Kingdom