Returns & Refunds Policy
Returning a Product
If you are not satisfied with your order, that's no problem, you can always return this to us with our free returns policy for a full refund. However, the product must be returned in 30 days with the original labels intact and if possible in the original packaging and receipt. Simply complete the return request by clicking the link below and follow the instructions.Your return will be processed in approximately 7 working days
Returning a Faulty Product
Throughout the packaging and shipment process here at Luvvey we check all products for quality to ensure the product exceeds your expectations. If, however there is a fault, please email us or call 01405 802794 with the details of the fault, order date or number and name so we can either send a replacement or refund you.
Returning an incorrectly shipped item
If we have unfortunately shipped an incorrect item we will of course be happy to rectify the issue, either email us or call 01405 802794 with the details , so we can sort the issue promptly. Our returns policy does not affect your statutory rights. When returning goods it’s your responsibility to ensure the returned item reaches us safely and in good condition.
Please do not remove labels, and when trying on the products please refrain from wearing perfume or deodorant that may leave a scent or marks. By doing so may affect your return or refund.
Any items bought at our Events can only be exchanged for other goods or a credit note.
Returns Address :